Returns and Refund

What is your return policy? We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Exception Section - Items Not Covered Under this return policy: Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective, the customer will need to contact Manufacturer. If the item is unwanted and not opened, this item may be returned to us per our "Unwanted Returns" section. Items may be returned only with PRIOR AUTHORIZATION. Unwanted Returns: Unwanted product returns will be subject to a 30% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 30% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 30% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Any Refunds issued back to Credit Cards or Paypal Accounts will be processed within 3-5 days less the 30% fee. NOTE - All reimbursements are done in the form of a company credit which can be used towards new orders. Customer may request a refund back to the credit card in which case a 8% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.For Paypal purchases, customers may request a refund in which case a 2% processing fee will be deducted from the total amount of the refund. Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the customer at their expense. Damaged Items: Please note that in the case of damage to an item during shipping we as the shipper are required to file a damage claim with the carrier, and proceed according to carrier regulations prior to being able to issue any exchange, credit, or refund. In the case that a package arrives damaged we must be notified within 7 days of the date of delivery. In the case that an RMA (Return Merchandise Authorized Return) that was shipped to us at the customer's expense arrives damaged the customer themselves as the shipper in this case will be responsible for filing a claim with the shipping carrier. We will hold the returned unit for the carrier inspection which must be scheduled by the customer for up to 14 days equivalent to two weeks. All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the damage to the customer's shipment. Please retain the original shipping box which contains the carrier's shipping label and original tracking number. Once a damage pick up is scheduled by us most carriers will make 3 attempts to retrieve the damaged package from your location for the inspection. It is imperative that the customer has the item ready for the carrier pick up the next day after the damage pick up is scheduled as this is when the first retrieval attempt will be made. An exchange, credit or refund will be issued once the carrier claim is approved. A Damage Claim will normally take a minimum of 14 business days to be processed by the carrier. Tampered and Partial Loss Items: In the case that a package is received which is missing any part of the original order or item a Tampered Claim will be filled by us as the shipper with the carrier upon your notification of the loss or tamper to us.  We must be notified of any loss or tamper to the shipment within 7 days of the delivery date. All original packaging must be kept intact by the customer in order for a carrier claim and inspection to be initiated by us once we are notified of the tamper and partial loss to your shipment. Please retain the original shipping box which contains the carrier's shipping label and original tracking number. Once a Tampered and Partial Loss pick up is scheduled by us, most carriers will make 3 attempts to retrieve the Tampered and Partial Loss package from your location for the inspection. It is imperative that you have the item ready for the carrier pick up the next day after the Tampered and Partial Loss pick up is scheduled as this is when the first retrieval attempt will be made. The customer may not file a claim with the carrier directly as we are the shipper, and you must make sure to notify us of any Tamper and Partial Loss to an item within the above stated time frames. An exchange, credit or refund will be issued once the carrier claim is approved. Please note that a Tampered and Partial Loss will normally take a minimum of 14 business days to be processed by the carrier. Lost Claims: In the case that an item is lost in transit and does not arrive to its destination after it has been provided to the carrier by us, as the shipper we will file a lost claim with the carrier once we are notified that an item has not reached its destination successfully. The Customer must notify Cellmonsters Headquaters of the loss of any shipment within 21 days after its shipping date. Once we are notified that an item has been lost in transit we will immediately file a claim for loss with the carrier. All lost claims will be processed according to the carrier's terms and regulations. Please note that a lost claim may take a minimum of 14 business days to be processed by the carrier. We do not encourage you to place any replacement orders for lost packages as the item may still be delivered at any time until the claim is processed and approved. IMPORTANT! READ CAREFULLY: A refund, exchange or credit may be issued only once the claim is processed and approved by the carrier. In the case that you have selected a signature/insurance requirement for the delivery of your package and item has been delivered to its destination and a signature has been obtained at the point of delivery, a lost claim will not be able to be filed. If a signature was not requested during the checkout, please note that a lost claim will not be permitted to be filed as per carrier regulations in case an item is delivered to its destination without a signature, or has been left at the front doorstep of its destination according to the carriers tracking information. What is the return policy on Cell Phones And Cell Phone Accessories?: This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product categories provided to the customer by Cellmonsters. For the policy on all other merchandise, please refer to the return policy. Cell Phones Information: GSM vs CDMA and Frequency concerns: *We try to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. *Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T ect.  A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. *When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. *The frequency coverage depends on the area and your service provider. *GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. -Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. *850/1900 are US frequencies, and 900/1800 are international frequencies. *The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. *Phones returned due to frequency issues are subject to approval and a 30% restocking fee. *All phones intended for use with carriers other than GSM networks are marked accordingly. *As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: *Cingular, Tmobile, AT&T, etc However for best service from your cellular phone, the above frequency regulations must be observed. *Cell phones which are marked as unlocked ( international phones) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. These settings will need to be setup by your provider or you may look at our Wap Settings page for more information.  We also provide you with certain CDMA and IDEN phone models which work with the provider specified on the item description. All phones intended for use with CDMA and IDEN networks are specifically marked. NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information. NOTE: In the case of a return without prior authorization: the item in question will either be shipped back to the customer at their expense, or at the customer's request we may elect to accept the item back with a restocking fee of 50% of the total merchandise value. Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Cellmonsters. DOA cell phones: For the return of any Dead On Arrival cell phone, we must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception. Unwanted items: will be subject to a restocking fee of 30% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed. Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 30% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 30% restocking fee of the value of the merchandise and less shipping and handling fees both ways. NOTE:  The cell phones represented on Cellmonsters.com are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient's expense. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the customer at their expense.   NOTE: All reimbursements are done in the form of a company credit which can be used towards new orders. Customer may request a refund back to the credit card in which case a 8% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card. For Paypal purchases, customers may request a refund in which case a 2% processing fee will be deducted from the total amount of the refund.

Cell Phones - Cellphone Accessories

Welcome to Cell Monsters where you can find brand name cell phones and accessories. Cell Monsters offers a variety of unlocked cell phones and cellular accessory items to help you for traveling or daily use.

Cell phones are one of those "you can't leave home without one" now. With pay phones hard to find around nowadays having a cellphone is essential for traveling. While driving you will want to have a hand's free accessory so you can talk and drive safely at the same time. All of our mobile phones are unlocked to give you the freedom of having your own cellular service.

Free Shipping on selected items in our online catalog.

New Customers Take advantage of the Coupon Code Provided# NOC10

Digital Electronics - Cameras - Video - Electronic Game Consoles

Cell Monsters also offers more than just cellular accessories, we offer electronic gaming systems such as Nintendo DS and Nintendo WII, Playstation, and XBOX 360. If you are looking for a home theatre system we offer a selection of home electronics.

While Cell Monsters offers a wide selection of cell phones and accessories, digital cameras and accessories, and home electronics we may have over looked what you are looking for. If you cannot find what you would like please contact us.